Information We Collect

Running a blockchain consultation business means we need different types of information depending on how you interact with us. Here's what we typically collect and why:

Contact and Business Information

When you reach out or work with us, we collect basic details like your name, email, phone number, and company information. If you're located in Taiwan, we also collect business registration details when required for formal contracts.

Project-Related Technical Data

For blockchain consultation work, we might need access to technical specifications, system architectures, or integration requirements. We only collect what's necessary for the specific project and never request private keys or wallet credentials.

Website Usage Information

Our website collects standard technical data through cookies and server logs—IP addresses, browser types, pages visited, and timestamps. This helps us understand how people use our site and where we can improve the experience.

Communication Records

We keep records of our conversations with clients—emails, meeting notes, and project discussions. This helps us maintain continuity and reference previous decisions during long-term projects.

How We Use Your Information

We're not in the business of selling data or sending endless marketing emails. Here's what we actually do with the information we collect:

• Deliver the blockchain consultation services you've requested
• Communicate about ongoing projects and technical requirements
• Send invoices and handle payment processing (we use third-party processors that comply with Taiwan regulations)
• Respond to support requests and technical questions
• Improve our services based on usage patterns and feedback
• Comply with legal obligations under Taiwan's Personal Data Protection Act
• Send occasional updates about our services—but only if you've opted in

How We Protect Your Data

Working with blockchain clients means security isn't optional—it's fundamental to everything we do. Here's how we keep your information safe:

Technical Security Measures

• All data transmissions use TLS encryption (that's the padlock you see in your browser)
• Client project files are stored on encrypted servers with restricted access
• We use two-factor authentication for all team accounts that access client data
• Regular security audits and vulnerability assessments of our systems
• Automated backups with encryption at rest

Organizational Security

Only team members directly involved in your project can access your information. We maintain strict internal protocols about data handling, and everyone on our team signs confidentiality agreements.

We also limit data retention—once a project concludes, we archive relevant materials securely and delete unnecessary copies after the required legal retention period.

Sharing Your Information

We don't sell your data. Period. But we do share information in specific situations:

All third-party service providers we work with are contractually bound to protect your data and use it only for the specific purposes we've authorized.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your information. We honor these completely, and here's how you can exercise them:

Access and Correction

You can request a copy of the personal data we hold about you. If anything's inaccurate or outdated, let us know and we'll correct it promptly. There's no charge for this unless you make repeated requests for the same information.

Data Deletion

You can ask us to delete your personal information, and we'll do so unless we have a legal obligation to retain it (like tax records or contract documentation). Once we delete your data, it's gone from our active systems within 30 days.

Processing Restrictions

If you're concerned about how we're using your data, you can ask us to stop processing it for specific purposes. This might limit our ability to provide certain services, but we'll explain the implications before making any changes.

Data Portability

Want to take your data elsewhere? We'll provide your information in a structured, commonly used format that you can transfer to another service provider.

Data Retention

We don't keep your information forever. Here's our general approach to data retention:

• Active Project Data: Maintained for the duration of our engagement plus six months
• Contract and Financial Records: Kept for seven years as required by Taiwan tax regulations
• Communication Records: Stored for three years after the last interaction
• Marketing Data: Retained until you unsubscribe, then deleted within 30 days
• Website Analytics: Anonymized after 24 months

When we delete data, we do so securely—overwriting files and ensuring they can't be recovered. Backup copies are purged during our regular backup rotation cycles.

Cookies and Tracking

Our website uses cookies, but we keep it minimal. Here's what's happening when you visit our site:

Essential Cookies

These make the website function properly—remembering your language preference, maintaining secure sessions, and ensuring forms work correctly. You can't disable these without breaking the site's functionality.

Analytics Cookies

We use basic analytics to understand which pages people visit and how they navigate our site. This helps us improve the user experience. The data is anonymized and we don't track you across other websites.

Managing Cookies

Your browser lets you control cookies—you can block them entirely or delete them after each session. Just know that some parts of our website might not work as smoothly if you do.

International Data Transfers

We primarily operate in Taiwan, but some of our service providers have servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by Taiwan authorities
• Service providers with certifications demonstrating adequate data protection
• Encryption during transit and at rest
• Regular compliance reviews of international partners

If you have concerns about where your data is stored or processed, contact us and we'll provide specific details about the safeguards in place.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected such data, we'll delete it immediately.

Changes to This Policy

Technology and regulations evolve, so we update this policy periodically. When we make significant changes, we'll notify you via email if you're an active client, or post a notice on our website for at least 30 days.

The "Last Updated" date at the top of this document shows when we last revised it. We recommend checking back occasionally if you're curious about any changes.

If you disagree with changes to this policy, you can stop using our services or request deletion of your data. We'd rather have that conversation with you directly than lose your trust.

Third-Party Links

Our website might link to other sites—blockchain resources, technology documentation, or industry news. We're not responsible for their privacy practices. When you click away from our site, their policies apply instead of ours.